Installed by your home comfort experts
After performing a heat-loss / heat-gain calculation, we guarantee for 1 year on Silver and Gold systems, 2 years on Platinum systems, and 5 years on Diamond systems that your system will heat or cool your home as stated below.
- Heating Season: The heating system will maintain a temperature of 22°C at the thermostat on a -35°C outdoor day, a 57°C difference from the outside temperature.
- Cooling Season: The cooling system will maintain a temperature of 22°C at the thermostat on a 32°C (outdoor dry bulb) day — a 10°C difference from the outside temperature.
If the temperature range we have promised is not achieved after analyzing the system, we will replace the system at no charge.
WE WANT YOU TO BE COMFORTABLE — GUARANTEED!
No Frustration Guarantee
If your system breaks down within the first year and leaves you without heating or cooling, we’ve got you covered.
- Heating: We guarantee repair within 24 hours of contacting our technician.
- Cooling: We guarantee repair within 72 hours of contacting our technician.
If we fail to meet these timeframes, you will receive a 1-Year Optimum Comfort Club Membership (a $439.99 value) at no charge to you.
*Applies to Gold, Platinum, and Diamond systems only.
Property Protection & Client Respect Guarantee
Our installation technicians are the best in skill, attitude, and workmanship, and while they are in your home, your property will be protected from any possible damage. Our technicians will not swear or use tobacco products while in your home. They are all drug screened and criminal background checked.
They will courteously answer any questions or concerns, and leave your home as neat as they found it. They will wear protective shoe covers when walking outside the work area and place floor protection in traffic areas. If they fail to do any of the above, we will give you a 1-year Optimum Comfort Club membership (a $439.99 value) at no charge to you.
100% Money Back Guarantee for 2 Years
Your comfort and satisfaction mean everything to us. If you’re not completely happy with the performance of your new system, we’ll make it right – guaranteed. If, within the first 2 years, we can’t resolve an operational issue and the system fails to meet the manufacturer’s performance standards, we’ll remove the equipment and give you a full refund.
We stand behind our work so you can enjoy your home’s comfort with total confidence.